Refund Policy

Effective Date: 31 January 2025

At TaskFlicks.com, we strive to ensure a seamless experience for both freelancers and customers. Our refund policy is designed to provide clarity on when and how refunds may be issued. By using our platform, you agree to this policy.

1. Eligibility for Refunds

Refunds are considered in the following cases:

• The freelancer has not started the service within the agreed-upon timeframe.

• The service delivered is significantly different from what was agreed upon.

• The freelancer fails to complete the job as per the agreed terms.

• Payment errors, such as duplicate transactions, due to system malfunctions.

• The user must have made the payment using a credit or debit card.

• The user must have logged a dispute on the TaskFlicks.com platform within the required timeframe.

2. Non-Refundable Cases
Refunds will not be issued if:

• The customer changes their mind after the service has been started or completed.

• The service was completed as per the agreed terms.

• The freelancer has invested significant time or materials in the job.

• Disputes arise due to miscommunication that could have been resolved through discussion.

• The user has not followed the correct dispute resolution process outlined on TaskFlicks.com.

3. Refund Request Process
To request a refund, users must:

1. Submit a refund request within 7 days of the transaction.

2. Provide evidence, including messages, agreements, or proof of service failure.

3. Ensure the dispute has been logged on the platform before requesting a refund.

4. Allow TaskFlicks.com 5-10 business days to review and process the request.

4. Resolution & Disputes

• TaskFlicks.com will assess each request fairly and may mediate between the freelancer and customer.

• If a resolution is not reached, partial refunds may be issued based on the work completed.

• Refunds, if approved, will be processed to the original payment method within 5-15 business days.

5. Service Fees & Deductions

• The 10% withdrawal fee for freelancers is non-refundable.

• Membership fees are non-refundable once deducted.

• Any transaction fees incurred will be deducted from the refund amount.

6. Fraud Prevention & Abuse

• Refund requests suspected of fraud or abuse will be rejected.

• Users found abusing the refund policy may have their accounts suspended or terminated.

• TaskFlicks.com reserves the right to deny refunds if abuse, policy violations, or fraudulent activity is detected.

7. Legal Protection & Liability

• TaskFlicks.com is not liable for any losses, damages, or disputes arising between users.

• By using TaskFlicks.com, users waive the right to pursue legal or social claims against the platform regarding refunds.

• TaskFlicks.com operates as a facilitator and is not responsible for service quality, delays, or freelancer/customer interactions.

8. Changes to This Policy
TaskFlicks.com reserves the right to modify this policy at any time. Changes will be communicated via email or platform notifications.

9. Contact Us
For refund inquiries, contact us at:

• Email: refunds@taskflicks.com

• Phone: +27 66 553 0731

• Address: 238A Makong Village, Qwaqwa, Free State, 9868

By using TaskFlicks.com, you acknowledge and agree to this refund policy.